Order Management Software

Order Management Software is a cloud-based order tracking and service request system for a large system provider for food and energy processes. Distributors can log in to the system and place their orders. Also, they can launch service requests for equipment. The system also provides an option for displaying the innovation the company is developing in its respective field.

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Industry

Business & Enterprise

Services

Dedicated Hire team

Product development

Country

United States (USA)

Project Overview

This software is developed for an organization that is large-scale in providing systems in the food and energy sectors and operates through a cloud-based Order Management System.

The Order Management System, it allows the distributors to manage orders, ship their orders, make requests for service on the equipment, and get access to all the necessary business documentation.

This software allows the company to have a showcase for all the equipment innovations and developments that they are working on within different business units. With all these functions put into a single system, it will allow better management and communication.

Project Objectives

Orders & service request management centralization.
Simplification of distributor ordering procedures.
Improved shipping and delivery tracking.
Equipment service requests management in an organized manner.
Customer and distributor information consolidation.
Business document management in a centralized environment.
Promotion of new products, technologies, and innovations of the company.

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Business Challenges

1. Complicated order management

The process of managing orders in different channels may cause delays, duplicate data, and poor order visibility. The organization needs to implement an integrated system that would provide better order management.

2. Manual shipment tracking

The distributor needs up-to-date information regarding his/her shipment once the order is processed. The lack of centralized order tracking makes the employees spend extra time checking the shipment information.

3. Equipment service requests

The process of submitting, scheduling, and controlling the service requests in case of any equipment problem requires a proper method. The manual process makes it hard to manage the requests and monitor the activities.

4. Disjointed client information

The separate management of distributor information, orders, service requests, and communication leads to poor client relationship visibility. The company needed the client management module to solve this problem.

5. Disjointed business documents

It is necessary to make important documents regarding equipment, orders, and services available for authorized personnel.

Our Solutions

The issues related to order processing, shipment visibility, service management, and customer communication have been addressed with the help of Centralized Order Management Software.

Centralized Order Management

The system allows the distributors to log into the platform, place orders, and view information regarding their orders. This ensures a more structured process of ordering and makes the process independent of any manual processes.

Shipment Tracking and Fulfillment

This software allows for shipment creation, mailing label creation, shipping cost calculations, and tracking of packages in different shipping services. This will provide visibility for the distributors regarding shipments as well as efficient management by the internal teams.

Service Management for Equipment

This software allows for the submission of service requests regarding the equipment along with tracking its status. The system also helps with the scheduling of the service through a calendar.

Customer and Document Management

This software centralizes all the information of the distributor along with the documents of the business which are required by the authorized users while placing orders and carrying out service activities.

Innovation Showcasing

This software also includes an area where the latest innovation and technology of the company can be shown in the field of food and energy.

Key Benefits

Centralize orders for distributors and service requests
Simplify the entire order fulfillment process
Enhance shipment tracking and delivery visibility
Streamline the process of equipment servicing
Manage customers and distributors in one system
Centralize management of business documents
Automate the order management and administration processes
Facilitate better communication between distributors and internal staff
Promote innovative products and technology developments
Provide a scalable platform for business operations

Key Features

Distributor Login & Management

Provide distributors with secure access to the platform where they can place orders, review order information, and manage service requests.

Complete Order Management

Create, process, manage, and track distributor orders through a centralized order management workflow.

Order Fulfillment

Forward available orders to fulfillment partners through an integrated system or fulfillment manager for faster processing.

Shipment Management

Create shipments, generate mailing labels, calculate shipping costs, and manage shipments across multiple shipping services.

Shipment Tracking

Track packages after dispatch and provide distributors with better visibility into shipment status and delivery progress.

Equipment Display Module

Showcase equipment, products, and solutions while providing distributors with relevant product information.

Service Request Management

Allow distributors to submit equipment service requests and monitor their status through a centralized system.

Service Calendar

Use calendar-based scheduling to organize service requests, appointments, and equipment-related activities.

Client Management

Maintain distributor and customer information in one centralized location for easier access and better relationship management.

Document Management

Store and manage important business documents so authorized users can quickly access the required information.

Innovation Showcase

Highlight the company’s latest innovations, technologies, and solutions being developed for the food and energy industries.

Technology

Architecture	SQL Server
Platform	ASP.NET Web Forms (.NET Framework 4.5.1)
Language	ASP.NET / C# .NET
Database	Microsoft SQL Server
IDE / Tools	Microsoft Visual Studio
Application Type	Cloud-Based Order Management System

Business Results

35%

Faster Order Processing

Centralized order workflows helped streamline distributor order handling and reduced the time required for manual order processing.

40%

Improved Shipment Visibility

Integrated shipment management and tracking provided distributors and internal teams with better visibility into package status and delivery progress.

30%

More Efficient Service Management

Service request tracking and calendar-based scheduling helped teams organize equipment support activities more efficiently.

25%

Reduced Administrative Effort

Centralized customer, order, service, and document management reduced repetitive administrative tasks and improved access to business information.

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Frequently Asked Questions

This software is a business tool provided in the cloud that will help the organization manage all its orders, shipments, service requests, customer data, and other relevant documents in one system.

The business tool is designed for companies that collaborate with distributors, customers, fulfillers, and equipment service teams, which can be found in the food and energy industries.

Yes. This function allows distributors to place orders, view order details, and make service requests.

Yes. This feature allows for creating the shipment, adding mailing labels, managing shipping costs, and tracking all packages shipped through various shipping services.

Yes. This function allows distributors to submit equipment service requests and monitor the progress of requests.

Yes. When there is enough stock in the warehouse, orders can be shipped to the fulfiller using an integrated system or fulfillment manager.

Yes. The document management capability of the platform enables the storage of all significant documents pertaining to the business in a central place.

Yes. The platform has an equipment and innovation display area for showcasing innovations being developed by the company within its respective industry.