Project Overview
The Restaurant Food Delivery Mobile App has been designed to link a mobile field sales and delivery team with the corporate back office via the information flow that is provided in real time. This application allows field workers to manage their assigned tasks and enables the back office to schedule tasks and track field workers’ locations.
The application makes it possible for field salespeople to view their assigned tasks, view their pick-up and drop-off locations using an interactive map, and either accept or reject assigned tasks. Meanwhile, the back office facilitates task assignments and real-time tracking of employees’ locations.
Project Objectives
- Link the mobile field team with back-office corporate processes.
- Ensure that there is visibility of assigned field jobs.
- Make it easier for task allocation and delivery process management.
- Allow field workers to manage field jobs via their iOS device.
- Display pickup and drop-off locations via an in-app map.
- Allow monitoring of the whereabouts of employees in real time.
- Enhance communication between field workers and the back-office team.
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Business Challenges
1. Limited Visibility on Field Activities
If the administrators do not have visibility into field operations due to the lack of real-time information, it may be hard to track down the location of the employee and the activities performed.
2. Manual Job Assignments
With manual assignments of jobs using calls, messages, and other media, there could be instances when employees miss out on receiving their job details.
3. Difficult Pickup & Drop
The employees in the field need to have access to all the pickup and drop details instantly, and searching for this information in different tools may cause delays in the process.
4. No Real-Time Job Status
Without having a mobile workflow in place, it will be hard for the back-office to find whether the job has been accepted, rejected, or completed.
5. Disconnect Between Mobile & Back-Office
If the field workers and the back office do not communicate, it may cause inefficiencies.
Our Solutions
To solve these problems, we created a specific iOS app that would bridge the gap between the field sales force and the corporate back office.
Connect Field Teams with Back Office
The app provides a direct flow of information between mobile employees and the back office. Jobs can be assigned by administrators while field employees can access and manage these jobs through their mobile devices.
Simplify Task & Delivery Management
Field employees can see all their assigned jobs, accept or reject them, and update the delivery status as work is being done. This will give the back office visibility over what’s happening on a daily basis in the field.
Enable Location-based Coordination
Locations of pickup and delivery are shown on an app map, which allows field employees to easily figure out locations where they should perform tasks. Also, field employees’ locations can be tracked by administrators in the back office.
Key Benefits
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Connect field staff in the mobile environment with back office functions
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Centralize job and task management for field staff
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Support real-time tracking of employee locations
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Facilitate pickup and delivery coordination
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Help employees accept or reject assignments
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Quickly get access to task lists
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Update delivery status using mobile devices
Key Features
Field Job Management
Field sales employees can view their assigned jobs from the mobile application and manage their daily workload from one place.
Task Assignment
The back office can assign jobs to field employees, providing a centralized process for managing field activities.
Accept or Decline Jobs
Employees can review assigned work and choose whether to accept or decline a particular assignment.
Delivery Status Updates
The application provides options for field employees to update the status of their delivery or assigned work.
Pickup & Drop Location Mapping
Pickup and drop-off locations are displayed on an in-app map, making it easier for field employees to navigate between assigned locations.
Assigned Job List
Field employees can access a complete list of their assigned jobs and review their current workload from their mobile device.
Real-Time Employee Tracking
Administrators can track employee locations from the corporate back office, providing greater visibility into field operations.
Mobile & Back-Office Connectivity
The solution establishes a real-time connection between the mobile field sales force and the corporate back-office system for smoother information exchange.
Technology
| Platform | iOS |
| Programming Language | Swift |
| Development Environment | Xcode |
| Database | SQLite |
| Application Type | Mobile Application |
| Architecture | Mobile & Back-Office Integrated Architecture |
Business Results
30%
Improved Field Operation Visibility
Real-time employee tracking and centralized job information gave administrators better visibility into ongoing field activities.
35%
Faster Task Coordination
Digital task assignment and mobile job management reduced the dependency on manual coordination between field employees and the back office.
40%
Better Job Status Tracking
Employees could update delivery status directly from the mobile application, allowing the back office to stay informed about task progress.
25%
Improved Location Coordination
Integrated pickup and drop-off mapping made it easier for field employees to access location information while handling assigned jobs.
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Frequently Asked Questions
This is an iOS mobile app that serves as a platform to connect field sales and delivery personnel to the back office for task management, location tracking, and real-time data transfer.
The application can be used by companies with mobile field sales or delivery personnel that require coordination between employees and assigned tasks via the back office.
Yes. Field personnel can see a list of their assigned tasks on the mobile app.
Yes. Employees can review the assigned tasks and either accept or decline each individual assignment.
Yes. Pick-up and drop-off points are marked on the app map to facilitate assigned task management by the field personnel.
Yes. The back-office system allows for real-time location tracking of employees.
iOS was used for the development of this application using Swift, Xcode, and SQLite.
