Beauty Salon Management Software & Online Booking System

The primary goal of creating this salon management software was to handle operational inefficiencies, handle multiple bookings from different branches, and drive more business. We replaced the outdated manual process with user-friendly salon business management software to provide easy appointment scheduling, staff management, and customer engagement.

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Industry

Business

Technologies

Flutter , ReactJS

Customer:

Our client is a leading salon and store owner and was facing issues with inefficient appointment scheduling, staff management, and customer engagement. Hence, he approached Manektech to develop salon management software with a specific list of functionalities and features to run the business smoothly. The client has 3 branches in the US city where he runs a salon as well as a beauty product store. They currently book appointments by manual entry and handle overall operations on the phone. This faced inefficient inventory tracking, product shortages, and excess stock.Hence, they needed all-in-one digital software for salon management to ease their operations, enhance customer experience, and increase revenue.

A Challenge to Create a Salon Business Management Software:

The root cause was that the client was using the traditional method of booking the appointments, payments, inventory management, and tracking inventory of salon products, overall sales, and customer data; everything was maintained on an Excel sheet. This was getting time-consuming for our client and hectic during the rush hours at the salon. During the development of the salon business management software, our team faced multiple challenges. The client requirement was AI-driven appointment booking to prevent double booking along with the rescheduling functionality. Plus, the software should be able to handle data from multiple salon locations while giving smooth cross-location access without performance lags.

Hair Salon Management Software Implemented By Our Team

As a trusted software development company, we have developed various types of softwares for different industries and also similar ones to salon and spa management software. Hence, our team already had a basic understanding and project execution knowledge. We started with a detailed analysis of the client’s requirements to prepare a roadmap for this beauty salon management software. The clients needed a cross-platform app for Android as well as iOS users.

Our dedicated developers created an MVP and constantly took reviews from clients to make sure we align the final expectations. After the approval of the client, our designers and developers started the real development and started working on UI elements, functionalities, themes, and other modules of the salon management system. We added the following features in the app to solve the client’s challenges.

Key Features of Salon Online Booking System:

Create Account: Users need to create their account on the app through their contact number or email ID.
Log in: Registered Users can log in to the salon management app through their ID and password.
Book Appointment: Users can book their appointment for suitable services on desired date and time.
Reschedule or Cancel Appointment: It allows users to reschedule the date or time of an appointment or cancel their appointment in case they have a plan change.
View Current Appointments: Both clients and users can see the current or upcoming appointments from the app.
Notifications: Both clients and users will be notified for offers, seasonal discounts, and upcoming appointments as reminders.
Multi-Location Support: The client can manage multiple salon branches through a centralized dashboard and see the activity going over there.
AI-Powered Appointment Booking: This helps to prevent double booking, manages the waitlist, and sends confirmation messages to clients mobile.
Staff Management & Payroll: This feature is for clients. It allows them to track employee performance and manage their payroll.
Loyalty Membership: Users who are regular customers can join the paid salon membership and enjoy the exciting and free services and more personalized services by becoming members of this membership.
Inventory & Product Management: We integrated AI into the app that allows clients to track their salon products stock and get a quick detail by scanning the barcode.
Business Analytics & Reporting: it helps to check the revenue, sales and monthly/yearly report about the service that is high in demand and loved by customers.
POS and Payment Integration: Users can pay through (Credit/Debit, UPI, Wallets) and generate receipts and invoices using POS.

Result of Software for Salon Management:

We have been developing custom software development solutions for lots of clients for 13 years, and the results were obviously satisfying and profitable. Our developers did a great job by covering the pain points as features in the app.

Below are the noticeable results:

30% Increase in Bookings – From the first month of launch, our client got a 30% increase in bookings due to the automated scheduling feature.
40% Reduction in No-Shows – Automated reminders and follow-ups reduced last-minute cancellations.
Enhanced Customer Engagement – The loyalty membership resulted in 35% repeat customers.
Improved staff and inventory management: Staff now don't need to manage everything manually, this has reduced the overall workload and increased retail sales upto 25%.
Due to the easy and handy app, the number of appointments increased every day, 20 to 30 services every day.