Online Mass Text Messaging Web Application

Rapid Text Blast is a SaaS CRM and communication service that can be used by companies to manage their customer contacts, bulk texts, voice calls, communications history, subscriptions, and marketing efforts all through one platform.

This platform will allow customers to use personalized and bulk SMS messaging, make outgoing calls, manage several phone numbers, set up automated responses, view communications history, and create reports. There will be an admin dashboard where users will have centralized management of users, phone numbers, subscriptions, communication activity, payments, and reports. Twilio and Sabre SMS & Voice will be used to provide communication features, while Stripe will be used for secure subscription and payment management.

• Centralized management of SMS and voice communication.
• Automation of bulk SMS messages and customer communication.
• Better lead and contact management.
• Call and message management system for inbound and outbound.
• Ability to manage multiple phone numbers from one platform.
• Ease of subscription and payment management.
• Centralized user, usage, and billing management for administrators.
• Efficiency in communication through automation of responses and calls.

1. Bulk SMS Sending

The sending of large amounts of SMS messages using a single communication channel could result in delivery constraints and carrier limitations. The platform needed an approach for sending such messages in order to allow for reliable communication.

2. Voice & SMS Messages Management Complexity

The management of outbound calls, inbound calls, outbound messages, call history, and message history separately required additional work. Users required a tool that would allow managing all their communications.

3. Carrier Blocking & Delivery Restrictions

Bulk messaging could be constrained by carrier limitations and restrictions. The platform required a solution that could distribute communication activity between several phone numbers.

4. Manual Contacts & Leads Management

The manual management of contacts made organizing customers’ data and running targeted communication campaigns harder. Users required tools for easy importing, exporting, and management of their contacts.

5. Subscription & Usage Management

The SaaS platform required an advanced subscription management and billing solution.

Admin Dashboard

Provides an overview of SMS activity, calls, users, and communication statistics with daily, weekly, and monthly filtering. The dashboard provides quick access to Callouts, Sent Messages, Users, Conversations, Mass Texts, Call History, Contacts, Phone Numbers, Reports, and Settings.

User Management & Phone Numbers

Administrators can view and manage registered users and control the phone numbers associated with each account within the SaaS platform.

Call & SMS Tracking

Administrators can monitor outbound calls, sent messages, incoming call history, and communication activity using date, time, and user-based filters.

Contact Management

Administrators can view customer contacts, add or import new contacts, and export contact information in CSV format.

Subscription Plan Management

Administrators can configure pricing for SMS and call usage and manage plans according to platform requirements.

Reports

Provides detailed reports for revenue, call history, SMS history, and user records with filtering and export capabilities.

Payment & Account Settings

Administrators can manage payment information, user account details, and ongoing subscription plans. Stripe payment information is available for centralized payment management.

Customer Dashboard

Customers can access communication insights, SMS and call statistics, and daily, weekly, and monthly activity views.

Outbound Calling

Users can make outbound calls to saved contacts through configured phone numbers, record communication activity, and maintain call history.

Single & Bulk SMS

Users can send personalized messages to individual contacts or send bulk SMS messages to selected contacts.

Communication History

Users can track inbound and outbound calls and SMS messages with filtering based on date and time.

Smart Carrier Block Protection

The platform supports communication through multiple phone numbers to help distribute SMS and calling activity and reduce carrier-related blocking.

Automatic Text Responses

Users can configure automatic responses for incoming text messages and calls.

Personalized Call Answering

Users can upload MP3 files or record personalized answering messages for incoming calls.

Contact Management

Users can create, update, import, and export contact information using CSV files.

Subscription & Payments

Customers can purchase or cancel subscription plans and make payments securely using Stripe with credit or debit cards.

Phone Number Configuration

Users can configure and manage multiple phone numbers associated with their accounts.

Profile Settings

Users can manage their name, email, contact information, address, and account password.